Disable 2FA for admin who left organisation

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Amit Vengsarkar

• March 03, 2025 03:41

Hello Team,

We are using the box to share files with our external parties. My admin had left without handing over admin power to co-admin. Since admin has enabled 2fa we cannot perform certain actions we suppose to. Can you help override this 2fa?

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  Rona

  • March 03, 2025 19:23

  Hi Amit, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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