Not receiving password reset emails

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Box User

• March 03, 2025 13:18

I have an old box account that I haven't used in over 6 months, and I can't remember the password. when I tried to reset the password, I do not get the email. I have checked my junk email and it's not blocked by my firewall. What else could be stopping this from being sent to me?

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  Rona

  • March 04, 2025 20:36

  Hi there,

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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