Inquiry Regarding Managed Users and License Usage

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MARIE F

• March 07, 2025 05:08

Hello,

I have a question regarding managed users.

Recently, I purchased three licenses for the Box Starter plan. However, even though there is only one managed user, the system shows that 11 licenses are in use, and I am receiving alerts prompting me to purchase additional licenses.
Additionally, the email domains of the managed user and external users are different.

I would like to ask the following:

1. What is the cause of this issue?
2. Is it okay to ignore the purchase alert and continue using the service as is?

Thank you for your time. I appreciate your support.

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  MARIE F

  • March 07, 2025 05:10

  I am aware that a similar question has been posted here:
  https://support.box.com/hc/en-us/community/posts/37671806514323-%E7%AE%A1%E7%90%86%E5%AF%BE%E8%B1%A1%E3%83%A6%E3%83%BC%E3%82%B6%E3%83%BC%E3%81%AE%E5%88%A9%E7%94%A8%E6%95%B0%E3%81%8C%E6%AD%A3%E7%A2%BA%E3%81%A7%E3%81%AF%E3%81%AA%E3%81%84
  However, since there is no response, I am posting my inquiry here as well.

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  Ann

  • March 07, 2025 21:32

  Hi Marie,

  Hi , 

  Welcome to Box Community.

  To assist you with your license inquiry, please contact our billing team directly at billing@box.com.

  Thanks for posting! 

  Best,
  Ann

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  MARIE F

  • March 12, 2025 04:23

  Hi Ann,

  Thank you for your reply.
  I will contact the billing team as advised.

  Best regards,
  Marie

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