Please tell me how to disable two-factor authentication (SMS). Also, the phone number for receiving SMS cannot receive the code due to cancellation.

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Madoka Higa

• March 10, 2025 09:06

I have canceled the mobile number for receiving the two-factor authentication code. I want to disable two-factor authentication so I can log into Box. Please tell me how to resolve this.

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  Rona

  • March 10, 2025 22:26

  Hi Madoka, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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