cannot add user - need their email removed

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Kim Taylor

• March 10, 2025 18:15

an employees email is associated with an old account that was deleted.  but we are not able to add that employee to the company box account as it says it is associated elsewhere.  Am told to ask tech support to help but there is no way to reach tech support.  This is urgent 

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  Rona

  • March 11, 2025 19:32

  Hi Kim, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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