Existing free user invited to business account

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Jeff Dorn

• 5 days ago

I invited a free user to our business account and the user is unable to accept the invitation because the the user's account login prompts for a MFA code that they don't have.

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  Rona

  • 3 days ago
  • Edited

  Hi Jeff,

  Welcome to Box Community and glad to assist!

  Technically, the impacted user is still belongs to his/her invidual account. And since it's a login issue, please have the user to contact Box Support and use this link. 

  The link provided will allow you to open a ticket if you have trouble signing in. 

  Thanks for posting! 

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