Issues recieving password reset email

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Musab Al-Bahry

• 3 days ago

Hi Box Support Team,

I created this account to contact support,

A user from another domain is having issues recieving a password reset email and already performed the recommendations under https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications 

I believe the issue may be due to something on Box's side.

Best,
Musab

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  Rona

  • 1 day ago

  Hi Musab, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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