Box Status

Missing File after Mac Software Update

Answered
Follow
New post
Jacqueline Thierstein

The past week as well as on monday, I worked on my Mac with the Adobe Creative Cloud programs (mostly Illustrator). I saved my work on Monday the whole day through. Then overnight, my Mac tried to do an update on seqouia 15.3.1 and shut down all of the programs. Today, when I wanted to open up the Illustrator file again, there was a message that they had safely recovered my work. But the file I opened up was the status from past Friday and not the one from yesterday, which I saved quite often during the day. So there is also no other status in the version history of the box. Neither Apple nor Adobe could help me with my problem. These are client data and super important to our company!

0

Comments

1 comment

Date Votes
  • Rona

    Hi Jacqueline,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

    0
    Comment actions Permalink

Please sign in to leave a comment.