Can't log in

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河野　利博

• March 13, 2025 02:48

My colleague received a file sharing invitation via Box from one of our business partners. After receiving the invitation email, he gets an error screen when he tries to log in. He needs to access these files urgently, so please advise how to resolve this issue. His email address is <personal-information redacted>. He has reset his password twice, but this hasn't resolved the problem. After clicking the "Accept Invitation" button in the invitation email and signing in, he gets an HTTP 500 error and then the screen goes completely white.

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  Rona

  • March 18, 2025 21:12

  Hi there, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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