Unable to Create a Support Ticket for User Restoration - Business Plus User

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Ryohei Otake

• March 17, 2025 04:49

I am unable to create a support ticket for user restoration as the option seems to be unavailable for my account. I am a Business Plus user and require assistance to restore a deleted user account. Unfortunately, the process of submitting a support ticket is not visible or accessible to me.

Could you please advise on the next steps to take or assist with restoring the deleted user account? Any help would be greatly appreciated.

Thank you.

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• 

  Rona

  • March 18, 2025 20:38

  Hi Ryohei, 

  Welcome to Box Community and glad to assist! 

  Changes have been made to ensure that you'll be able to open a support ticket. In that case, please submit your support ticket here. 

  Hope it helps! 

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