Not getting reset email

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Josh Bell

• March 17, 2025 20:23

Hello, 

I am working with a coworker who is having trouble locating her 'reset-password' email. They have checked their spam folder as well and still no luck. Is there a way to fix this or resend it to make sure that she receives the email?

Thank you. 

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• 

  Rona

  • March 19, 2025 19:49

  Hi Josh, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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