Box limiting the ability to trash documents in the test shared holder.

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  • Rona

    Hi Yoshiko, 

    Welcome to Box Community and glad to assist! 

    You must confirm your permission in the said file/folder. Please make sure you have Editor permission and above to be able to delete items in a folder. 

    Please see this article for more information. 

    Thanks for posting! 

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  • Yoshiko Teruya

    Thank you very much for your comment and for sharing the helpful information!

    I confirmed that I have Editor permission; however, when I try to trash items from both the yellow and grey folders, I receive a message stating "There was a problem completing your request.  Please try again."  I would appreciate it if you could help me find a way to resolve this issue.

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