Why Can't I Connect with a Human

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NICHEdg

• March 19, 2025 12:22

I need to inquire about my account but I am unable to send a support email to anyone to discuss my issue. Why can't I communicate with a human to address my specific issue at hand. It cannot be answered in a support forum for it is private in nature. Where can I access the actual support request form? I am a new user and am not enjoying the experience thus far.

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  Box User

  • March 20, 2025 18:20

  Same problem - HOW DO WE GET ANY SUPPORT HERE?????

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  Rona

  • March 20, 2025 22:21

  Hi there, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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  Kim Wagner

  • March 21, 2025 18:33

  I need to cancel my account, but there is no way to do that online and all attempts at email result in this unhelpful message: "Box does not provide direct technical support to users of our Individual plans." Is there any way to cancel an account or to reach a person at box??

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