Cancel account

Answered

Follow

New post

Kassim konate

• 7 days ago

Hello I want to cancel my account because I don't need it I created it today and I accidentally subscribed Please give me a solution

0

• 

  Rona

  • 5 days ago

  Hi there, 

  Welcome to Box Community and glad to assist!

  Canceling a Business or Enterprise Account

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.
     Do not see this option? Submit a ticket here.
  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
  4. Click Permanently Cancel My Account to complete the process.

  • The account will cancel at the end of the service term.

  The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

  Hope it helps!

  0

  Comment actions Permalink
• 

  Kassim konate

  • 2 days ago

  Thanks.
  I received an invoice even though I didn't use the account and I deleted it after it was created. Also, I was entitled to a 14-day free trial and it hasn't been 14 days since the account was created. I can't pay this invoice Thank you for your support.

  0

  Comment actions Permalink

Please sign in to leave a comment.