Reactivate a box account

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オキシマ　カズキ

• 7 days ago

I can't reactivate my free account, which I previously deleted.

When I tried to reactivate my free account, I received an error similar to the following:
There was an error processing your request. The account associated with this email is not eligible for online reactivation. Please contact our Billing Support team at +1 650 329 1210 or billing@box.com.

Please advise how to solve this problem. The problem is not with the account that is posting. 

-1

• 

  Rona

  • 6 days ago

  Hi there, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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