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I can't invite a "deactivated" user

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Susan G Iott

Why would this be any different from inviting someone who does not have an account yet? I don't work directly with this person, but their email account is active. Shouldn't they be able to set up a new free account?

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  • James Carty
    • Edited

    If their email account is active, they should generally be able to set up a free account unless there are restrictions, such as domain limitations or preexisting account conflicts. Check the invitation process for any specific requirements or troubleshooting steps. Hope this clarifies!



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  • Rona

    Hi Susan, 

    Welcome to Box Community and glad to assist! 

    It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team.

    Thanks for posting! 

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