User is greyed out

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Brooke

• March 26, 2025 08:25

HI, the admin of our account can't get into Box and his name is in grey in the list. He needs to be restored please:

Ram Aiyar

2492946500

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  Rona

  • March 27, 2025 16:32

  Hi Brooke, 

  Welcome to Box Community and glad to assist! 

  Looks like your Admin's login issue is billing related. For assistance, you can reach out to our Billing team through billing@box.com or submit a ticket here. 

  Thanks for posting! 

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