Embed widget does not work on mobile

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Melissa Spurr

• 6 days ago

How can I get the embed widget to work on mobile? PDF files will not load at all.

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  Melissa Spurr

  • 6 days ago

  In the console:

  {
      "status": 400,
      "errorCode": "subscriptionNotAvailable",
      "data": {
          "message": "Realtime subscription is unavailable at this time."
      }

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  Rona

  • 5 days ago

  Hi Melissa, 

  Welcome to Box Community and glad to assist! 

  The Box Embed Widget is not optimized for mobile browsers.  You should not use it in Web experiences designed for mobile devices.

  To know more about Box Embed Widget, please see this article. 

  Thanks for posting!

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