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Lost files/folders

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Box User

Hi:

I had a free 100GB account which was reduced to 50GB and I lost a bunch of folders/files that are very important to me. I am willing to sign up for a paid subscription and can pay for the recovery, but I really need those files back. They were available until about October 2024. 

I would really appreciate your help in recovering my files. 

Thanks
Anil

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  • Rona

    Hi Anil, 

    Welcome to Box Community and glad to assist! 

    Notes:

    • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
    • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

    To restore specific items in Trash:

    The steps below apply whether you’re selecting from search results or from all Trash items.

    1. Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
    2. Click the ellipsis (...).  Then: 
      • To return the item to its original location in Box, click Restore.
      • To delete the item permanently, click Delete.
    1. At the prompt, click Okay.

    For more details, please see this article. 

    Thanks for posting! 

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