Forgot password

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Michael Sandago

• March 28, 2025 17:50

I would love to change my password but am unable to recall the old one to do so... would you be able to send me a temporary one so I can proceed? 

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  Rona

  • March 31, 2025 22:19

  Hi Michael, 

  Welcome to Box Community and glad to assist! 

  To update your password, please follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

  Hope it helps! 

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