Deactivated Email Account Can’t Login

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Jeff Elam

• March 31, 2025 02:29

Hello, there is a user on my box that cannot be added because it says “user has a deactivated email in box”. We tried to reactivate his email but it says cannot be done online. I cannot figure out how to get someone from box on the phone. Are there any ideas about how to resolve this?

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  Rona

  • March 31, 2025 22:16

  Hi Jeff,

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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