I want a full refund

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Luke Thomas Montgomery-nardella

• March 31, 2025 02:33

There has been a huge misunderstanding I’ve been charged $756 AUD for this app that is no use to me I want to cancel the membership with a full refund and do not take anymore money out of my account

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• 

  Rona

  • March 31, 2025 21:47

  Hi Luke, 

  Welcome to Box Community and glad to assist! 

  Canceling a Business or Enterprise Account

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.
     Do not see this option? Submit a ticket here.
  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
  4. Click Permanently Cancel My Account to complete the process.

  • The account will cancel at the end of the service term.

  The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

  Please email our Cancellation team via cancel@box.com if you need to work with them directly.

  Thanks for posting! 

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