Box sign authenticator

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Romy Krikke

• 9 days ago

Dear support, 

I'm reaching out on behalf of a client that has issues with getting into a document for Box Sign. Her account is asking for the authenticator but she doesn't have access to the authenticator anymore and no back-up code. 

Could we please have a call to sort this out?

Kind regards

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• 

  Rona

  • 8 days ago

  Hi Romy,

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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