authenticator app request

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Caroline Richmond

• 15 days ago

Hi

I created a file and gave 4 people access, and they are being asked for an authenticator app code but they dont have an authenticator app on their phones. how do they get into the file? 

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  Rona

  • 14 days ago

  Hi Caroline, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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