How do I enable the "Starter" subscription for my nonprofit? I have an access token

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Savannah Jhee

• April 02, 2025 06:30

Hello, my nonprofit is validated from techsoup and I have an access token, but when I click on "get started", I am taken to my Bix dashboard with the free basic subscription, and if I try to upgrade, it is trying to charge me. How can I fix this? Thank you

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  Rona

  • April 03, 2025 21:10

  Hi Savannah, 

  Welcome to Box Community and glad to assist! 

  To help with your upgrade, please contact our Sales team via box.com/pricing and use our Live Chat function. 

  Thanks for posting! 

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