Account needs further verification

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Leah Aitken

• April 03, 2025 11:53

This is the message I get when trying to upgrade, I have tried to speak to Sales, I have been on hold for an hour two days in a row, I have read all the forum questions and they all say speak to sales but please tell me how. I am very frustrated now. 

 

"There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com."

 

 

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  Rona

  • April 03, 2025 22:07

  Hi Leah, 

  Welcome to Box Community and glad to assist! 

  To help with your upgrade, please contact our Sales team via box.com/pricing and use our Live Chat function. 

  Thanks for posting! 

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