Billing Error

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Jina Oh

• April 06, 2025 09:14

Box recommended to increase the capacity, so I visited new ungrade plan. 

I followed $5 per month annually, because I thought I can get enlarged capacity as $60. 

However, almost $180 will be charged for new three seats. 

I don't want to share with anyone, it's not my upgrade plan. 

Please help me,  please cancel or terminate the contract

and tell me how I can increase capacity with my personal account. 

Please, I don't needed to share my files, but I only need enlarge capacity.

I'm looking forward to reply it as soon as possible. 

 

Jina OH from South Korea 

 

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• 

  Rona

  • April 07, 2025 21:46

  Hi Jina, 

  Welcome to Box Community and glad to assist! 

  To address your Billing concern, please contact our Billing team via billing@box.com or you could open a new ticket through Box Support. 

  Thanks for posting! 

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