Account storage limit reached

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Madeleine Teixeira

• April 07, 2025 14:15

Hello,

I have a brand new Box account, it's empty and I have a 50 GB limit, but when someone tries to upload documents in my folder, it says that the limit is reached... can you help please?

Thank you,

 

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• 

  Rona

  • April 08, 2025 20:09

  Hi Madeleine, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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