Adding email address as a user that is already associated with another account

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Jose Torres

• April 07, 2025 19:16

I'm trying to add user to our business account but getting error message using the business email address.  The user had an old account but it not active.  How do I address this issue.

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  Rona

  • April 10, 2025 19:14

  Hi Jose,

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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