No able to Upgrade Plan

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Roger Vallee

• April 09, 2025 13:02
• Edited

I am not able to upgrade box from Free to Personal Pro. It says not all fields entered, I am located in Canada. 

 

Error 

There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

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• 

  Rona

  • April 10, 2025 19:20

  Hi Roger, 

  Welcome to Box Community and glad to assist! 

  Looks like you're having error upgrading your account. In order for us to assist, please visit our Sales team via box.com/pricing where you could use our Live Chat function. 

  Hope it helps! 

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