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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to assist!

    Are you looking to end your Box subscription? If yes, you could reach out to our cancellation team through cancel@box.com.     

    Meanwhile, you could also proceed and cancel it through your account. 

    Deleting an Individual (Free) Account

    You can only delete an individual account (personal, free). You cannot cancel it.

    1. Click your account avatar in the upper right, and then select Account Settings.
    2. In the Account Details section, click Permanently Delete Account.
    3. Click Okay to confirm and complete the process.

    Deletion will not happen immediately, please allow time for the system to process the request.

    Note

    The email address used for the free account cannot be used in any Box account until 120 days after account deletion.

    Thanks for posting! 

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