Authenticator Code

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Ezra Juliana

• April 09, 2025 07:45

Dear All,

I get problem to sign in my account, it always becomes failed when i signed in. my account is <personal information-redacted>, please help me. thank you

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  Rona

  • April 09, 2025 22:12

  Hi Ezra,

  Welcome to Box Community and glad to assist!

  We suggest having the affected user to open a support ticket to address her/his MFA issue. 

  The link provided will allow you to create a ticket even if you have trouble signing in. 

  Thanks for posting! 

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