I have trouble making payment

Answered

Follow

New post

Paola Ottaviani

• 7 days ago

ID account 40689047922

I have filled out all the fields correctly over and over again, my mastercard is active and regular. A pop un opens that says " An error occurred while processing your request.
Your payment information could not be processed. Please check again that all fields are filled in correctly and try again or visit support.box.com for further assistance." I have multiple cards, I also tried with the others , same problem.

Please help.

0

• 

  Rona

  • 5 days ago

  Hi Paola,

  Welcome to Box Community and glad to assist! 

  Looks like you're having error upgrading your account. In order for us to assist, please visit our Sales team via box.com/pricing where you could use our Live Chat function. 

  Hope it helps! 

  0

  Comment actions Permalink

Please sign in to leave a comment.