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Credit Card Payments Error

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Mizaan Lokhandwala

Hi,

We were looking at upgrading our account and wanted to make a payment for the same. Everytime we go to pay and click submit we get an error message saying - We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

I tried with 3 different cards same message and I asked a friend to try from his laptop same message. So I think there is a problem in your payment gateway. Can I request you to please have that checked and let me know.

Thanks,

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  • Rona

    Hi Mizaan,

    Welcome to Box Community and glad to assist! 

    Looks like you're having error upgrading your account. In order for us to assist, please visit our Sales team via box.com/pricing where you could use our Live Chat function. 

    Hope it helps! 

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