Storage Limit Reached even though haven't even used 30gb of 50gb

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Joseph Orgell

• 8 days ago

Hello, my account has reached it's limit although i haven't even used 30gb of 50gb

The storage doesn't seem to be correct. Are you able to help?

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  Rona

  • 6 days ago

  Hi Joseph, 

  Welcome to Box Community and glad to assist! 

  Upon checking, it shows that you're still yet to reach your maximum storage. To investigate, try to check who owns the folder you're uploading your files into. 

  If it's a shared folder, confirm the folder owner as the latter may have reached his/her limit. 

  Hope it helps! 

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