please cancel my trial subscription immediately and advise once done

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Lisa Hernandez

• 7 days ago

user name <personal information-redacted>

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  Rona

  • 6 days ago

  Hi Lisa, 

  Welcome to Box Community and glad to assist!

  Are you looking to end your Box subscription? If yes, you could reach out to our cancellation team through cancel@box.com.     

  Meanwhile, you could also proceed and cancel it through your account. 

  Canceling a Business or Enterprise Account

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.
     Do not see this option? Submit a ticket here.
  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
  4. Click Permanently Cancel My Account to complete the process.

  • • The account will cancel at the end of the service term.

  The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

  Thanks for posting! 

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