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Quota exceeded

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Box User

I had a problem because I was over my 50 GB quota. I removed many files, and after about an hour it showed I was down to 16GB BUT I still have 45 files not syncing because of 'Sync Failed: Box Quota Exceeded' . This is about 12 hours after I cleared out my Box folder. 

 

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4 comments

Date Votes
  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist!

    We highly recommend switching to Box Drive.

    Why Switch?

    • Current Experience: Box Drive is the latest desktop application from Box.
    • Automatic Syncing: It eliminates the need for manual syncing, although you can still mark files for offline access if needed.
    • Quick Resolution: The problem you're facing is likely to be resolved immediately upon installation.

     

    Installation Benefits

    By installing Box Drive using this link, Box Sync will be automatically uninstalled. Rest assured, any files that have not yet synced to Box will remain safe in your old Box Sync folder.

    To learn about the differences between Box Sync and Box Drive, please see our article Switching from Box Sync to Box Drive.

    For more information about Box Drive and its basic functionality, please see our article Using Box Drive Basics.

    Hope it helps! Thank you for considering this change!

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  • Box User

    I have the same issue, I’ve installed Bdrive but my storage remains full

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  • Paul McCloghrie

    I have the same issue, even resorted to removing all of my files from box and the site still shows I am exceeding my quota

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  • Box User

    I do appreciate having a response, BUT the 'solution' seems like a no solution because I am being forced to switch to a different application that works in an entirely different way. I use my Box Sync on 4 devices. As I understand it, Box Sync's default is to have everything download on each device unless you state NOT to sync. But it appears the Box Drive only downloads to the devices if you force it to. If I have no internet access and I did not download to said device then I have no access to my files. Not good. 

    So can we discuss a way for Box Sync to actually correctly know the available data so it will sync correctly??

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