Installing BoxDrive

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Edan Lloyd

• April 13, 2025 17:45

Hello,

 

My name is Edan Lloyd, and I did a free account in the box to store my files.

I want to try the application before I will pay for it.

I tried to install BoxDrive. I did the installation, and I got the window to log into my account. I pressed on it and entered my email address for the account. It opened a window that said opening the drive, and after a few seconds, it got back to the login screen and didn't add the drive.

I need your help to figure out What I did wrong.

 

I appreciate any help you can provide.

Edan Llloyd

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• 

  Rona

  • April 15, 2025 20:09

  Hi Edan, 

  Welcome to Box Community and glad to assist! 

  This behavior occurs when there is a Google association with the account and you use the "Sign in with Google" flow when you are logging into Box normally.

  Process for Resolution:

  1. Log into the Box.com web application (not Box Drive)
  2. Navigate to "Account Settings" by clicking your user icon in the top right corner
  3. Go to the "Integrations" tab
  4. Under the "Applications linked to your account", "Google" will be listed as one of the Applications. Press "Reset association" next to Google.
  5. Log into Box Drive again

  Hope it helps! 

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