Payment Error

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Eric Wijanta

• April 15, 2025 06:13

I'm trying to upgrade my storage. And when I input my credit card details, it keeps on rejecting and saying error in processing the payment and to double check all fields entered correctly even though all are correctly filled. Please help

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  Rona

  • April 15, 2025 20:20

  Hi Eric,

  Welcome to Box Community and glad to assist! 

  Looks like you're having error upgrading your account. In order for us to assist, please visit our Sales team via box.com/pricing where you could use our Live Chat function. 

  Hope it helps! 

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