BOX Login Issue

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norihiko ishii

• April 17, 2025 04:09

Dear Team,

A member of our company, <personal information-redacted> is unable to log in to BOX.

When attempting to log in, the following message appears: "No credentials."

Could you please confirm the status of his account?

Thank you for your assistance.

Sincerely,

 

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• 

  Rona

  • April 17, 2025 22:48
  • Edited

  Hi Norihiko, 

  Welcome to Box Community and glad to assist!

  Upon checking, the email address you've indicated does not have a Box account. Please sign up with Box instead.

  To sign up you can  visit this article. 

  Thanks for posting! 

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