Assigning new userse

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Kevin Bong

• April 17, 2025 14:33

I bought a 3 seat starter plan and after setting up my primary account I am not able to add the 2nd and 3rd user.  Under the Users and Groups page of the Admin Console it says 3 of 3 seats used but I only setup 1 managed user.  When testing I also have external users setup, does this also count as a user seat?  If not, how can I add additional managed users?

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  Rona

  • April 18, 2025 20:41

  Hi Kevin, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

  Thanks for posting!

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