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Unable to clear upload error message

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John Graham

I keep receiving error messages related to a couple of folders every time there's an update to Box, but I've got used to ignoring them.  The error message that's really annoying is one I receive about failed file uploads (which can be to any Box folder).

For example, I just received this warning message:

I only show the minimized window because the file names may have confidential details.  But when I look in the Box folder, the files are there and I can open them.

It doesn't matter how many times I click the "Try Again" button, Box still tells me that the files failed to upload .... and yet they are there and able to be opened, edited and saved.  Unfortunately, I don't seem to be able to find instructions on how to clear the error message.  If there any way to do this, apart from logging out of Box and then logging back in again?

Thanks for any advice you can give me.

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6 comments

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  • Rona

    Hi John, 

    Welcome to Box Community and we're glad to help! 

    It seems that we would be needing more information regarding your error. And I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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  • Marc Mayerson

    I have the same problem.  I want to clear the error message.

     

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  • Byron Weaver

    I have the same issue. 

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  • Marco Soldano

    This problem has been going on for months. It's super annoying, the warning is on top of other windows and won't go away.

    How long does it take to fix it?

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  • Marco Soldano

    And why is this marked as completed, completed what, it's not fixed

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  • John Graham

    @marco - I imagine that this thread has been marked as completed because the Box Support Team were asking me to provide error log information that had long since (>16 days) cleared after the issue "resolved itself" overnight (although I believe I sent the original error log when the problem first occurred).  I do not understand why the option to delete or ignore error messages cannot be built into the Box settings menu.  If that was available, this thread wouldn't even exist.

    Instead, it wasted my time - that of at least 3 members of the Box Team - in a fruitless exercise.  I tried signing out and back in, several times.  I tried rebooting my laptop, several times.  I tried both in combination.  I do not have sufficient Admin privileges to try a command window option that was suggested, to try to clear the problem.  It felt like I was being asked - time and time again - to provide the same information that I had either sent in the first place or had told them was unavailable because the error had cleared and too much time had elapsed.

    However, I can tell you that I have experienced the same problem a couple more times and decided just to live with it because it was like pulling teeth trying to get the issue fixed.  I can't wait for my compant to move to a different file sharing/storage service.

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