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Strong password required, can't add password

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Hanna Söderström

Hello,

I have a box account without a password. I need to access files that require a strong password. I try to change/add a password but I keep getting error messages. I need help to add a password.

Thanks,

Hanna

 

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  • Rona

    Hi Hanna, 

    Welcome to Box Community and glad to assist!

    To setup your password, kindly reset the password for your Box account and follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting!

     

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  • Hanna Söderström

    Hello,

    I have tried this already but it doesn't work. When I go to "Account settings" and "Authentication":

    Current password

    No password created

     

    I try to create password but I get error message "There was a problem changing your password"

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