Files not opening

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Carolyn Stacy

• April 23, 2025 15:42

I was sent files that have audio some of them open fine others say “playback error” mp3 i notice is normally fine i think the other file type might be CDT? How do i fix this?

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  Rona

  • April 25, 2025 22:30

  Hi Carolyn, 

  Welcome to Box Community and glad to assist! 

  This file type is not supported in Box preview. To know more, please see Viewing Different File Types Supported in Box Content Preview.

  Thanks for posting! 

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  Carolyn Stacy

  • April 26, 2025 19:57

  Sorry it is ogg files how do i open those they say playback error

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