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Updating password issue

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Joanna Carillo
I’ve been shared on a folder but in order to open it it’s asking me to update my password. Since I used my Google account as a login, when I fill out the update password form an error message pops up and tells me that my current password is incorrect.
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  • Rona

    Hi Joanna, 

    Welcome to Box Community and glad to assist! 

    You'll be able to setup the password for your Box account through this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

    Hope it helps! 

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  • Joanna Carillo

    That worked! Thank you

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