Deleted user, now missing files and folders

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Katherine Park

• April 24, 2025 02:20

Hi,

Our admin has left the company, so I am the new admin. I have that status on our box account and I deleted the old admin's account and transferred his files to me.

It took most of the day, but I just got a notice that the user is deleted. I've refreshed and resynced. However, now some big files and folders are missing. Is it still transferring files?

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• 

  Rona

  • April 24, 2025 21:36
  • Edited

  Hi Katherine, 

  Welcome to Box Community and glad to help!

  It seems that we'll be needing more information regarding your delete and transfer. At this rate, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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