Need to Reset MFA

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Dakota Buckley

• April 24, 2025 15:12

I have an end user that needs to have their MFA reset. As the MFA credential no longer shows on their authenticator app. Is there a way to reset the MFA?

I dont see an option to create a ticket in the "Contact Support" tab. Only a link to this community forum.

The affected account is not the one I am currently logged in with. Can I somehow get a ticket created?

Thank you much.

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  Rona

  • April 25, 2025 21:25

  Hi Dakota, 

  Welcome to Box Community, glad to assist! 

  Due to privacy and security reasons, we recommend that you have the user to directly contact Box Support.

  Thanks for posting! 

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