Invited collaborator cannot access folder

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Lori Baerenstecher

• April 24, 2025 16:52

I've invited about 7-8 people to collaborate on a project, uploading and downloading files. About 1/2 are internal to my organization, the others external. Only two have been able to access the shared folder, one external contact and one internal. A blocked internal teammate invited said the message from Box said she wasn't a "collaborator". An external invited guest got an error message. How do I fix this?

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  Rona

  • April 25, 2025 22:48

  Hi Lori, 

  Welcome to Box Community and glad to assist! 

  To get a closer look, can we obtain a screenshot of this error? Using this community post, please attach your screenshot. 

  We wait for your reply! 

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