Cancel My Trial Subscription

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Carmina Bernardo

• April 25, 2025 05:24

I made a mistake thinking I needed a subscription for this in order to access my photos that were sent by a company. Please cancel my subscription because I have no idea how to. Thank you!

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  Rona

  • April 25, 2025 21:39

  Hi Carmina, 

  Welcome to Box Community and glad to assist! 

  Canceling a Business or Enterprise Account

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.
     Do not see this option? Submit a ticket here.
  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
  4. Click Permanently Cancel My Account to complete the process.

  • The account will cancel at the end of the service term.

  You can also email us through cancel@box.com.

  Thanks for posting! 

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