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my 2 accounts have been combined and not what i wanted

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Mark Misenheimer

how do i separate them again? working with a client and their box account "took over" my box account and my personal stuff appears to be listed on their account now when before it was in my separate account. can you help please?

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  • Rona
    Hi Mark,

    Welcome to Box Community!

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

    Thanks for posting!

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  • Mark Misenheimer

    Hello,

    time critical problem i am having. I have had a box account since 2012. had 50gb space. recently i suggested a client use box for share files and they added me. but apparently the adding caused me to lose my old 50gb account and combine it with the client's account, and i have personal files on there so i obviously didn't want that to happen. how can i go back to my personal account and its 50 GBs and have a separate sharing on the client site. this is terrible. it should never be that a client adding you to share means your accounts are combined with theirs. this is critical. please advise. thanks, 
    Mark

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